How to Handle Foodborne Illness Complaints

Foodborne illness and food poisoning is a real problem for restaurants. No owner wants to be responsible for making customers sick. Having one foodborne illness complaint can be very traumatic, but look at what Chipotle dealt with last year—six outbreaks in six months, 500 sick people across 10 states. They went around the horn twice with three of the most common foodborne illnesses: Salmonella, Norovirus, and E. coli. They lost more than $10 billion in stock value alone. Have a Foodborne Illness Response Plan Most small independent restaurants won’t ever have to deal with foodborne illness at the level of Chipotle’s outbreak, but what do they do when they receive just one complaint? … [Read more...]

The Best Way to Protect Your Restaurant from Outbreaks

Today there was yet another restaurant outbreak in the news. Carbon Live Fire Mexican Grill in Chicago is suspected in a Shiga toxin-producing E. coli outbreak affecting at least 25 people. Not only that, on June 29, the City of Boston closed the Thai Dish Restaurant for too many food safety violations. Looking at these two examples of foodborne illness outbreaks, they are independent organizations that most likely won’t survive the financial and liability impact of closures and sick customers. Given the high stakes, how could they put themselves in this position? Local independent restaurants across America are having a hard time effectively managing food safety. Many of them don’t have … [Read more...]

Is Factory Farming Making People Sick?

  Credit: Health Science Degree … [Read more...]

Get a Restaurant Food Safety Plan in Less than 30 Minutes

Managing food safety in a restaurant can be a daunting task. Oftentimes it can be such a big job that it doesn't get done at all. Restaurants can't afford not to have a food safety plan given the amount of contaminated food delivered each day. At the very least, try to commit 30 minutes at the start of each shift for food safety. If each manager can do this, it will greatly reduce the chance for foodborne illness. If you only have 30 minutes, this is what you should focus on: 1. Check all cold-holding units. Temperature problems are a major source of foodborne illness. Verify the food is at the right temperature. If it's not, call a repair person to look at and fix the unit. Move the … [Read more...]

Food Safety and Energy Management

Respro is very excited to announce that we have secured the rights to sell SiteSage, an intelligent energy management system, to our customers in Utah. SiteSage is a comprehensive system produced by Powerhouse Dynamics that monitors and analyzes energy usage and provides diagnostics to monitor appliance performance and health. It identifies where and when power is used and wasted, provides targeted recommendations, and helps restaurant owners lower bills up to 30%. It allows restaurant operators to see in real time where their utility costs are and how to reduce them. In addition to real-time analytics of energy costs, SiteSage uses sensors to track cold temperatures as well as water … [Read more...]