How to Handle Foodborne Illness Complaints

Foodborne illness and food poisoning is a real problem for restaurants. No owner wants to be responsible for making customers sick. Having one foodborne illness complaint can be very traumatic, but look at what Chipotle dealt with last year—six outbreaks in six months, 500 sick people across 10 states. They went around the horn twice with three of the most common foodborne illnesses: Salmonella, Norovirus, and E. coli. They lost more than $10 billion in stock value alone. Have a Foodborne Illness Response Plan Most small independent restaurants won’t ever have to deal with foodborne illness at the level of Chipotle’s outbreak, but what do they do when they receive just one complaint? … [Read more...]

Food Safety Report

Food safety stories are always in headlines. Here's information on one with a confirmed outbreak, one with an outbreak but kept anonymous, another banned from serving raw meat, and a restaurant in Wisconsin closed for unsanitary conditions. Margarita's Linked to 200 Norovirus Cases A Michigan restaurant, Margarita's, is suspected in a norovirus outbreak. So far, 200 people who ate at the restaurant have become ill. The Ottowa County Health Department closed the restaurant after confirming the norovirus cases. Health Department Not Disclosing Source of E. coli Outbreak Last April, a restaurant in Orange County, California, was linked to an E. coli outbreak from romaine lettuce. … [Read more...]

Foodborne Illness Outbreaks Can Happen Anywhere

Most of the largest outbreaks we track come from contaminated food that results in many foodborne illness cases across the country, but it's important to understand that restaurants, public picnics and other food establishments run the risk of large-scale foodborne illness outbreaks when they handle contaminated food improperly. The following are foodborne illness outbreaks associated with individual food establishments: Denny's Salmonella Foodborne Illness Outbreak Three people were hospitalized with Salmonella Montevideo infections after eating at Denny's in Rochester, Minnesota. Health officials still aren't sure how the bacteria entered the restaurant, but they required Denny's … [Read more...]

Tales of Food Illness: E. Coli & Tuna Scrape

Last June, there were 2 food illness outbreaks that highlighted the complex nature of identifying and tracking food illness outbreaks nationwide. An outbreak relies heavily on each state's foodborne illness surveillance program. Some states are better than others, but as cases grow, it's important to understand there are probably many other unidentified cases not making it on the list, and food safety is at risk with contaminated product still being served. E. Coli O145 Food Illness Outbreak Now at 15 Cases Even though the number of cases is relatively low, what's concerning is that the CDC and state epidemiologists have yet to identify the cause. The cases are spread across 6 states … [Read more...]

USDA Outlaws More Strains of Dangerous E. Coli

There are more than 700 strains of E. coli today. Each one affects the body differently. Most are harmless while others can cause death after a long excruciating fight. The most dangerous E. coli strains are from the Shiga toxin–producing E. coli (STEC), and the most common is O157:H7. Until this week, that was the only strain the Food Safety Inspection Service (FSIS) was requiring testing for in raw beef products. Now, after much debate and petitions, 6 more strains of STEC have been added to the list of banned E. coli. It would seem that all E. coli found in food should be banned but that just isn't the case. It costs too much money to test for all strains. What makes the STEC strains … [Read more...]