How to Handle Foodborne Illness Complaints

Foodborne illness and food poisoning is a real problem for restaurants. No owner wants to be responsible for making customers sick. Having one foodborne illness complaint can be very traumatic, but look at what Chipotle dealt with last year—six outbreaks in six months, 500 sick people across 10 states. They went around the horn twice with three of the most common foodborne illnesses: Salmonella, Norovirus, and E. coli. They lost more than $10 billion in stock value alone. Have a Foodborne Illness Response Plan Most small independent restaurants won’t ever have to deal with foodborne illness at the level of Chipotle’s outbreak, but what do they do when they receive just one complaint? … [Read more...]

No Food Safety Plan Means Salmonella Could Land on Customer Plates

Salmonella is one of the most common types of food poisoning. Infection can result in diarrhea, fever and stomach cramps; however, more serious cases can lead to hospitalization, organ failure and even death. As a restaurant inspector, it never ceases to amaze me how cavalier some restaurants are with their food-handling practices. I've talked with so many owners who think foodborne illness can never happen to them despite the laundry list of critical violations they racked up on their last inspection. Unfortunately, it takes a foodborne illness outbreak that results in personal injury to their customers and lawsuits that result in paying major damages, which can often lead to closing the … [Read more...]

Delivery 101: Inspection Tips for Food Safety

One area of food protection and food safety that often gets overlooked is delivery. Food should always be stored properly even when being delivered. All the same protections should be in place such as holding temperature, separating raw from ready-to-eat foods, and using containers that protect the food from insects or rodents. Food is delivered in many ways. Larger organizations have commissaries that produce food and then send it out to other locations using trucks, suppliers deliver large amounts of food to many restaurants all day, and many restaurants deliver meals right to customers' doorsteps. In each of these cases, the deliverer should be taking proper steps to ensure the food is … [Read more...]

Food Safety Report

Food safety stories are always in headlines. Here's information on one with a confirmed outbreak, one with an outbreak but kept anonymous, another banned from serving raw meat, and a restaurant in Wisconsin closed for unsanitary conditions. Margarita's Linked to 200 Norovirus Cases A Michigan restaurant, Margarita's, is suspected in a norovirus outbreak. So far, 200 people who ate at the restaurant have become ill. The Ottowa County Health Department closed the restaurant after confirming the norovirus cases. Health Department Not Disclosing Source of E. coli Outbreak Last April, a restaurant in Orange County, California, was linked to an E. coli outbreak from romaine lettuce. … [Read more...]

Foodborne Illness Outbreaks Can Happen Anywhere

Most of the largest outbreaks we track come from contaminated food that results in many foodborne illness cases across the country, but it's important to understand that restaurants, public picnics and other food establishments run the risk of large-scale foodborne illness outbreaks when they handle contaminated food improperly. The following are foodborne illness outbreaks associated with individual food establishments: Denny's Salmonella Foodborne Illness Outbreak Three people were hospitalized with Salmonella Montevideo infections after eating at Denny's in Rochester, Minnesota. Health officials still aren't sure how the bacteria entered the restaurant, but they required Denny's … [Read more...]

Utah Food Safety Blog Updates: No Gloves for Oregon, and More

Here's an update on some food safety stories we have talked about on the blog. No Bare Hand Contact Rule Confuses Oregon Restaurants We've previously written about the debate in Oregon over wearing gloves when handling food. On July 1, 2012, the new law regulating no bare hand contact with ready-to-eat food was set to go into effect. In response, the Oregon restaurant industry banded together to fight the new law. The industry was able to get a couple of government officials to listen to their complaints. Then restaurateurs convinced these government officials that outlawing bare hand contact with food was unnecessary. As a result, Oregon chefs can now handle food with bare hands. … [Read more...]