Anatomy of a Foodborne Illness Complaint, Part 4: Outbreak

It's unsettling to think that food served from a restaurant can lead to hundreds of people getting ill and possibly dying, but it happens more often then we would like to admit. It can be the result of untrained or sick employees, serving contaminated products or an overall lack of respect for food safety. A restaurant's involvement in an outbreak can be devastating. It often starts with 1 or 2 phone calls from sick customers. This doesn't seem too alarming since complaints occasionally come from customers, but nothing ever resulted in a confirmed foodborne illness. However, in an outbreak, there could be more calls coming into the health department at the same time. The health department … [Read more...]