Today there was yet another restaurant outbreak in the news. Carbon Live Fire Mexican Grill in Chicago is suspected in a Shiga toxin-producing E. coli outbreak affecting at least 25 people. Not only that, on June 29, the City of Boston closed the Thai Dish Restaurant for too many food safety violations. Looking at these two examples of foodborne illness outbreaks, they are independent organizations that most likely won’t survive the financial and liability impact of closures and sick customers. Given the high stakes, how could they put themselves in this position? Local independent restaurants across America are having a hard time effectively managing food safety. Many of them don’t have … [Read more...]
Delivery 101: Inspection Tips for Food Safety
One area of food protection and food safety that often gets overlooked is delivery. Food should always be stored properly even when being delivered. All the same protections should be in place such as holding temperature, separating raw from ready-to-eat foods, and using containers that protect the food from insects or rodents. Food is delivered in many ways. Larger organizations have commissaries that produce food and then send it out to other locations using trucks, suppliers deliver large amounts of food to many restaurants all day, and many restaurants deliver meals right to customers' doorsteps. In each of these cases, the deliverer should be taking proper steps to ensure the food is … [Read more...]
Total Recall: Hold Suppliers Accountable for Their Outbreaks
Foodborne illness outbreaks in restaurants often have many casualties. The customers and restaurants assume the consequences. Paying hefty settlements to victims and the loss of reputation can cripple an organization while the supplier remains untouched. Even restaurants with the best food safety practices can't escape an outbreak, which is why we see outbreaks associated with restaurants almost every day. Jimmy John's keeps getting ripped apart for serving contaminated sprouts, but should we be blaming them for sourcing sprouts that were contaminated from their supplier? Maybe so, but when suppliers ship out product that is contaminated and it leads to an outbreak, they often find ways … [Read more...]
Anatomy of a Foodborne Illness Complaint, Part 4: Outbreak
It's unsettling to think that food served from a restaurant can lead to hundreds of people getting ill and possibly dying, but it happens more often then we would like to admit. It can be the result of untrained or sick employees, serving contaminated products or an overall lack of respect for food safety. A restaurant's involvement in an outbreak can be devastating. It often starts with 1 or 2 phone calls from sick customers. This doesn't seem too alarming since complaints occasionally come from customers, but nothing ever resulted in a confirmed foodborne illness. However, in an outbreak, there could be more calls coming into the health department at the same time. The health department … [Read more...]
Anatomy of a Foodborne Illness Complaint, Part 3: Confirmed Cases
If you have a customer with a confirmed foodborne illness, the local health department will probably visit you. A case is confirmed when a stool sample from an infected person is cultured and the harmful bacteria is found. This process can take a few days. When there is a confirmed case, the health department is contacted and they begin an investigation to try and determine the source of the infection. Many questions are asked of the infected person, including about where they ate. If there are restaurants involved, they will look at the timeline and try and guess which ones could be the source. Some can be ruled out, and others may need further investigation. This may lead them to your … [Read more...]
Anatomy of a Foodborne Illness Complaint: Introduction
Restaurants deal with complaints every day. Customers complain about customer service, wait times, food quality, prices, and more. What happens when the dreaded phone call comes in about a foodborne illness complaint? This can be the most difficult type of complaint to handle because the average manager doesn't have adequate knowledge about pathogens involved, incubation periods, symptoms, testing procedures, or appropriate costs associated with such a case. So what is the best procedure for handling an illness complaint? For the most part, the general public is largely uneducated about this topic as well. People are likely to blame the last place they ate rather than using the time … [Read more...]
Clean and Sanitize to Stop Foodborne Illness
Cleaning a restaurant kitchen and its equipment can be a very time-consuming and difficult job. There are so many areas of a kitchen that need cleaning and at different frequencies. An ice machine, for example, won't need to be cleaned as often as a deli slicer. Cleaning and sanitizing are necessary for preventing the growth of harmful pathogens that can lead to foodborne illness. There are many outbreaks large and small tracked back to dirty equipment. Here are a few: Meat Slicer Strikes Again—Maple Leaf Slicer Implicated in Listeria Outbreak Arby's Implicated in Salmonella Outbreak in Georgia FDA Cites Dirty Equipment in Cantaloupe Outbreak Cleaning Schedules It's … [Read more...]
Dennis Keith has been working as a restaurant and food safety professional for more than 20 years.