Restaurants deal with complaints every day. Customers complain about customer service, wait times, food quality, prices, and more. What happens when the dreaded phone call comes in about a foodborne illness complaint? This can be the most difficult type of complaint to handle because the average manager doesn't have adequate knowledge about pathogens involved, incubation periods, symptoms, testing procedures, or appropriate costs associated with such a case. So what is the best procedure for handling an illness complaint? For the most part, the general public is largely uneducated about this topic as well. People are likely to blame the last place they ate rather than using the time … [Read more...]
Start a Chemical Management Plan
Chemicals are used to clean and sanitize your kitchen, but when mismanaged, they can lead to increased costs, health code violations, and significant personal injury. A management plan for controlling chemicals needs to be implemented. Each plan must address labeling, storage, proper chemical concentrations, and retaining manufacturers' labels and instructions. Here are some helpful tips: Labeling: All containers, spray bottles, and buckets need to be labeled with the common name of the contents. Using pre-labeled bottles and buckets can be very helpful. If using generic containers, labeling can be accomplished with a permanent marker. It's important to remember that the contents … [Read more...]
Clean and Sanitize to Stop Foodborne Illness
Cleaning a restaurant kitchen and its equipment can be a very time-consuming and difficult job. There are so many areas of a kitchen that need cleaning and at different frequencies. An ice machine, for example, won't need to be cleaned as often as a deli slicer. Cleaning and sanitizing are necessary for preventing the growth of harmful pathogens that can lead to foodborne illness. There are many outbreaks large and small tracked back to dirty equipment. Here are a few: Meat Slicer Strikes Again—Maple Leaf Slicer Implicated in Listeria Outbreak Arby's Implicated in Salmonella Outbreak in Georgia FDA Cites Dirty Equipment in Cantaloupe Outbreak Cleaning Schedules It's … [Read more...]
How Employee Illness Can Affect Restaurants
These days more and more outbreaks are associated with sick employees passing their illnesses to other people while at work. Having employees working while sick is one of the most reckless things any manager or owner of a food establishment can do. Sick employees can transmit illnesses to other employees or, even worse, pass them to customers. Check out what happened at an Illinois McDonald's that led to 34 cases of hepatitis A: Illinois Department of Health Links Hepatitis A Outbreak to Employee Handwashing Sick Employee Policy It is crucial that all restaurants have a solid sick employee policy. Many restaurant managers give employees two options for when employees are sick: 1) … [Read more...]
Tips to Avoid Bare Hand Contact with Food
You won't find a more debated or controversial topic between food safety inspectors and the restaurant industry than bare hand contact with ready-to-eat foods. According to the FDA, you can't do it. This results in many chefs having to wear gloves. As an inspector myself, I've heard all the arguments: "I don't have to wear gloves because I wash my hands so often. "I can't prepare the food properly with gloves on." "If I can't feel the fish while cutting it, then I'll cut my hand!" "The plastic in the gloves changes the taste of the food." For the most part, none of these arguments get very far during an inspection. The food industry either needs to provide better ways to prevent … [Read more...]
Dennis Keith has been working as a restaurant and food safety professional for more than 20 years.